FAQ

Frequently Asked Questions

Shipping

Where do you ship?

We currently ship to the United States only, including all 50 states, P.O. Boxes, APO/FPO military addresses, and U.S. Territories (American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands).

How much does shipping cost?

$9.99 flat rate on all orders, and FREE shipping on all orders.

How long does delivery take?

Orders are processed within 1-3 business days, then:

2-5 business days for items shipped from our US warehouses
5-10 business days for items shipped from our overseas warehouses

Most orders arrive within the upper end of these windows.

Do you offer expedited or overnight shipping?

Not at this time — we only offer Standard Shipping.

How do I track my order?

Once your order ships you'll receive a confirmation email with a tracking link. If you haven't received tracking within 5 business days, email us at support@cleangirlstore.com.

Returns & Refunds

What's your return policy?

You have 7 days from the delivery date to request a return. Items must be unworn, with original tags attached and in the original garment packaging with the SKU label.

Are any items final sale?

Yes — for hygiene and safety reasons, the following categories are FINAL SALE and cannot be returned:

Bodysuits
Swimwear (bikinis, one-pieces, cover-ups)
Intimates, Lingerie & Loungewear
Jewelry
Beauty & cosmetics
Face masks

Do you offer exchanges?

We don't offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order.

Who pays for return shipping?

Return shipping is the customer's responsibility, unless the item arrived damaged or we shipped the wrong product — in those cases, we cover return shipping in full.

How long does a refund take?

Once we receive your return, please allow 5-7 business days for inspection and processing, plus 3-10 additional business days for your bank or card to post the refund.

Is there a restocking fee?

Items returned outside our policy conditions (e.g., missing tags, late returns, missing SKU label) may be subject to a 20% restocking fee, or we may decline the return entirely.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal.

Can I cancel my order?

Email us as soon as possible. Orders are processed within 1-3 business days — if your order hasn't shipped yet, we can usually cancel it. Once it's on its way, our standard return policy applies.

What if my item arrives damaged?

Email support@cleangirlstore.com within 7 days of delivery with your order number and clear photos of the damage. We'll cover return shipping and issue a full refund or send a replacement — your choice.